1What type of products does Petri’s offer?
We offer collars, harnesses, and leashes designed with high-quality materials, focusing on your pet’s comfort, style, and health. Our designs include original illustrations, and we also have exclusive collections, such as collars with crystals or without illustrations.
2How do I choose the right size for my pet?
On each product page, you will find a link to a detailed size guide to help you measure your Petriangel correctly. If you have any questions, our team will be happy to assist you.
3What materials are used in Petri’s products?
All our products are made from high-quality leather, carefully selected to ensure durability, softness, and safety. We use leather exclusively from animals intended for consumption, ensuring that no animal is raised or harmed solely for the production of our products. Additionally, our hardware and clasps are made of iron with an antique gold finish, providing exceptional resistance and a touch of timeless elegance. Every detail is designed to ensure your Petriangel’s comfort and safety without compromising on style.
4Do you offer international shipping?
Yes, we ship to several countries. During checkout, you can check the available shipping rates and options for your location.
5How long does shipping take?
Shipping time depends on your location and the selected method. Generally, domestic shipping takes 3 to 5 business days, while international shipping may take 7 to 15 days.
6What payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard, AMEX) and bank transfers.
7Do you have a return policy?
Yes, we accept returns within 15 days of receiving the product, provided it is in perfect condition and in its original packaging. Please check our return policy for more details.
8How can I contact the customer service team?
You can email us at info@petrispets.com or use the contact form on our website. We respond within a maximum of 24-48 business hours.
9Do you offer a warranty on your products?
Yes, all our products come with a 6-month warranty against manufacturing defects.
10Are the collars and harnesses compatible with antiparasitic collars?
Yes, our collars and harnesses are designed to be used with antiparasitic collars, ensuring their effectiveness while preventing direct contact with the skin or hands.
11Can I exchange a product for another if the size is incorrect?
Yes, we accept size exchanges within the first 14 days after receiving your order. Please make sure the product is unused and in its original packaging. Shipping costs will be covered by the customer, as a sizing error is not Petri’s responsibility.
